Support

Go to the sign-in page and click "Forgot password". Enter your email and we'll send you a reset link. If it doesn't arrive within a few minutes, check your spam folder or contact support.

Open Settings and use "Close your account" at the bottom. You will be asked to type DELETE, because it cannot be undone. It removes your recordings from storage first, then cancels any active subscription, then deletes your account along with your sessions, transcripts, debriefs and profile. If you would rather we did it for you, email support@theunfairai.com — either way everything is gone within 30 days, except anything the law requires us to keep.

Open Settings, then press "Manage billing" in the Subscription box and choose to cancel. Your plan stays active until the end of the period you have already paid for, and you will not be charged again after that.

Recordings are private to you. They are deleted automatically and permanently 15 days after the session — you do not have to do anything — unless you press "Keep this recording" on its feedback page. If you want one removed sooner, open that session's feedback page and press "Delete this video now" under the video.

Click the small camera icon next to your browser's address bar and choose "Allow" for this site, then press "Turn on camera & begin" again. If the app says something else is using your camera, close Zoom, Teams, or any other browser tab that has it open. Use an up-to-date Chrome, Edge, or Safari, and refresh the page after changing the permission.

The video is uploaded when you press "End & get feedback", so a dropped connection or closing the tab too early can stop it from saving. Your written feedback is created separately and should still be there. If a video fails to save more than once, email support@theunfairai.com.

No. If the voice is unavailable, the session switches to text — the questions appear on screen and you answer as normal. A message tells you when this happens. You can also switch yourself between speaking and typing with the Voice/Text button at the top of the session screen.

Nine times out of ten it is other software on your computer, not the app. Zoom, Teams, Meet and similar tools take control of your microphone and speakers, and their echo cancellation treats the AI’s voice as an echo and silences it — which is why it can work for the first question and then go quiet, or cut out mid-sentence, with nothing on screen to explain it. Quit those apps completely (not just mute them) and start a fresh session. On Windows, also check Settings → System → Sound → More sound settings → Communications and choose “Do nothing”, so Windows stops turning other audio down while your microphone is in use. If it is still silent, check the volume mixer and that the browser tab is not muted (right-click the tab). If none of that helps, email support@theunfairai.com — the app reports genuine voice failures on screen, so silence with no message points at the computer rather than at us.

Open your dashboard and press "See plans", then pick the plan you want. Moving up to a bigger plan takes effect straight away; moving down starts at your next billing date.

No — the coaching is AI-generated and intended for practice. It's a rehearsal space, not professional media training, coaching, or career advice.

You choose when you set it up: 10, 20 or 30 minutes. If you leave it as it is, it runs the full 30. Every length counts as one session against your monthly allowance. A countdown on screen shows the time remaining, and you get a heads-up shortly before the end. When the time is up the session wraps up on its own and still produces your full recording and debrief — nothing is lost. You can also end a session early at any time; it still counts as one session.

In the Podcast room's Guest Mode, yes. On the setup screen, type or paste the questions you want to be asked, one per line — up to 15. The interviewer asks every one, in an order that flows, with follow-ups on what you say, and the setup screen tells you if your list is long for the length you chose. After a session, "Practice these questions again" on your feedback page starts a new one with the questions you were just asked, so you can keep the ones you want another go at.

In the Sales and Leadership rooms, yes. On the screen where you turn your camera on, choose "Add a PDF deck" — a PDF of up to 20 MB and 40 slides. During the session, move through it with the arrow keys or the buttons under the slide. The AI sees which slide you have up and reacts to it, and your feedback gets a note on each slide. If your slides are pictures with no text, the AI knows which slide is up but not what it says. The PDF is stored privately and deleted after 15 days; the words on your slides go to Anthropic's Claude, which summarizes them and plays the other side. The Podcast room does not use slides.

Yes. Start the session, then press "Camera" at the top of the screen to switch the picture off. You still get the full spoken session and your written feedback — you just will not get the notes on how you looked on camera.

Email support@theunfairai.com and we'll get back to you as quickly as we can. Include the email address on your account so we can find you faster.